Skip to main content

Vetfone™

Your Tesco Pet Insurance policy includes 24/7 access to expert medical, nutritional, and behavioural advice with Vetfone™.

    If you policy number begins ‘RSAP’,
    Policy purchased before 21st January 2025, or renewed on or before 31st December 2024. This page has the vetfone details for your policy.

    Call the Vetfone™ freephone* number 0800 197 4949*
    For your protection calls may be monitored.

    If your policy number begins with ‘PETTS’
    Policy purchased on or after 21st January 2025, or renewed on or after 1st January 2025.

    View Vetfone for your policy

    You can also register for the online Vetfone™ portal where you can book phone or video calls, as well as make changes to your bookings. The portal also has helpful articles about pet wellbeing.



    Vetfone™ can give you advice on many things, from bee stings or cut paws to something your pet maybe shouldn’t have eaten. A quick call might save you a trip to the vet and give you some comfort.

        Vetfone™ is included with all Tesco Pet Insurance cover levels

        Friendly, expert advice from qualified vets and nurses registered with the Royal College of Veterinary Surgeons

        • You’ll speak to a nurse and could get a call back from a vet
        • 24/7 access to free phone and video calls and the option to register and book an appointment via the online Vetfone™ portal..
        • The option to upload photos whilst on a video or phone call
        • Use the service as often as you like - there is no additional charge for using the service